These policies explain how VelveraHub handles accounts, marketplace activity, payments, delivery, returns, cookies, and data rights. Last updated: 27 September 2026.
Privacy Policy
VelveraHub collects the information needed to operate a two-sided marketplace in Nigeria and the United Kingdom. This includes account name and email, optional phone and business details, delivery details supplied at checkout, listings and shop information, order and payment status, support messages, and security and operational event data.
Why we use it
To create and secure accounts, authenticate users, and prevent abuse.
To show listings, process orders, coordinate delivery, handle refunds and disputes, and support buyers and sellers.
To improve reliability and understand aggregated marketplace usage where the user has given analytics consent.
To comply with legal, tax, accounting, fraud-prevention, and safety obligations.
Legal basis, sharing, and storage
We rely on contract performance for requested marketplace services, consent for optional analytics and non-essential cookies, legal obligation for required records, and legitimate interests for security and service reliability. We share data only with service providers needed for hosting, database, authentication, payment, delivery, email, fraud prevention, and support, under appropriate contractual and security controls. Delivery and payment providers receive only the information necessary for the selected service. Data may be processed outside Nigeria or the UK with appropriate safeguards.
Retention and security
Account and order records are kept while needed to provide services and for legal, tax, fraud, and dispute requirements. Optional analytics events are bounded and consent-gated. We use access controls, server-side secrets, transport security, validation, rate limits, and diagnostic logging designed not to include passwords, payment secrets, or bearer tokens. No online service can guarantee absolute security.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection. Use the data request form in your account or email velverahub@gmail.com. We may verify the request and retain information we must keep for legal or transaction records, while anonymising or deleting eligible data.
Terms of Service
VelveraHub provides a marketplace platform. Buyers are responsible for accurate account, delivery, and payment information. Sellers are responsible for lawful, accurate listings, stock, pricing, fulfilment, customer service, taxes, licences, and any promises made about their goods or services.
Marketplace rules
Do not use VelveraHub for fraud, impersonation, harassment, malware, unlawful goods or services, counterfeit goods, unsafe goods, price manipulation, review manipulation, scraping that harms the service, or attempts to bypass payment or account controls. We may remove content, restrict accounts, hold transactions, or suspend a shop where necessary for safety, law, or these terms.
Listings, payments, delivery, and disputes
Prices, mandatory delivery charges, taxes where applicable, and payment conditions are shown before an order is submitted. An order is not confirmed until the relevant payment or seller confirmation step succeeds. Sellers remain responsible for fulfilment and item accuracy. Buyers should contact support promptly with the order number and evidence for missing, damaged, incorrect, or materially misdescribed items. The Refunds Policy governs available remedies.
Intellectual property and liability
Users retain rights in content they submit but grant VelveraHub permission to display it to operate the marketplace. Users must have the rights to submit that content. The platform is provided with reasonable care; to the extent permitted by law, VelveraHub is not liable for indirect losses or for a seller's independent conduct. Nothing excludes rights or liability that cannot legally be excluded.
These terms are governed by the law applicable to the transaction and the operator's registered jurisdiction once published. Account closure does not remove rights or obligations that by their nature continue.
Refunds and Returns Policy
Refunds depend on the item, seller, payment method, and applicable consumer law. A buyer should contact support at velverahub@gmail.com within 14 days of delivery where possible, quoting the order number and explaining the issue.
Eligible examples: item not received, wrong item, material mismatch with the listing, verified damage, duplicate charge, or a cancellation accepted before fulfilment.
Usually excluded: change of mind where law does not require a return, buyer-caused damage or misuse, ordinary wear, personalised goods, digital or completed services, and issues reported after a reasonable inspection period.
Evidence: provide photographs, delivery records, messages, or other information reasonably needed to investigate.
Timing: we investigate promptly; an approved refund is sent through the original payment route where possible, subject to provider processing times. Sellers are responsible for seller-caused item and fulfilment issues.
Do not send payment card numbers by email or through support. For a payment dispute, use the payment provider's dispute process as well as contacting VelveraHub.
Cookie Policy
VelveraHub uses a small number of browser technologies. Essential local storage keeps region, cart, session, and consent preferences working. Optional analytics storage is used only after the user selects “Allow analytics”; it supports aggregated product, search, checkout, and experiment measurement. The marketplace intelligence service does not send personal data as an analytics identity.
We may use self-hosted or necessary third-party resources for fonts, icons, authentication, database, payment, and media delivery. Their own policies may apply. No optional analytics is loaded before consent. Change your choice at any time with or by clearing site storage in your browser.
Account deletion and data requests
Signed-in users can request deletion from Account settings. We verify the authenticated request, close or anonymise eligible account data, and retain only records required for legal, accounting, fraud, payment, or dispute purposes. A deletion request does not cancel an outstanding order or erase another user's lawful transaction record.
For help, contact velverahub@gmail.com. Operator name, registration details, and a verified physical service address must be added here before launch once confirmed by the business owner.